We answer within one business day. To save a round trip, tell us:
Never send us your invitation code or your password. We will never ask you for either.
The app will not connect. Check that the device still appears in your account panel and that a server is assigned to it. If you recently reinstalled, the old device record is stale — remove it and enroll the device again.
I lost access to my account. Use the recovery link on the sign-in screen. The message goes to your account email address.
I ran out of traffic. Quotas are set per device by whoever runs your fleet. Ask them, or write to us and we will pass it on.
The tunnel connects but nothing loads. Open Diagnostics in the app and send us what it shows. That screen tells us in one step whether the problem is the handshake, the route, or the exit.
I want my account and my data deleted. Write to us from your account email address. Everything we hold about you is listed in the privacy policy, and all of it goes.
Devices, traffic counters, and server assignments live in your account panel at manage.zeroroute.com. The apps open the same panel from the inside.